Punky Pins is a lifestyle brand based in Middlesbrough, England. They have been playing shop and making cute stuff since 2005. (that's when swrve started too!!)
GENERAL NOTES ON FIT
for swrve bottoms, we strive to be as true to size as possible. most other companies offer vanity sizing, but with us, a 32 means the waist circumference of the garment is 32". we update our size guides to provide the current sizing per garment frequently.
if you have trousers of which you like the fit, measure the waist and that is the swrve size! to measure the waist, lay them flat and make sure the front and back of the waistband lay evenly across each other, then measure from side to side (fold to fold on the inside), multiply by 2 (there are 2 layers of fabric) and voilà, you’ve got your measurement.
for swrve tops, please note our fit is a slimmer European fit similar to American Apparel's fit
Los Angeles curbside pick up is a free option to come pick up your order at our Headquarters in Glassell Park :) We'll email you the moment your order is packed up with all info needed!
FREE Priority USPS shipping with your $125 order, or $5 shipping under $125.
for other options, shipping cost is determined by the package weight and destination.
for domestic (US) customers USPS Priority is usually the fastest, least expensive option. to get an accurate shipping cost, please add the items to your cart and enter your mailing address at check out, the system will give you an estimate for shipping with various USPS and UPS options.
for international customers we suggest using DHL as it tends to be the best deal. We offer $20 DHL shipping with your minimum $150 order. It will arrive at your doorstep, regardless of where you are in the world, within 5 business days, and you get to track it as it makes its way to you. USPS Priority and First Class Mail may be a bit less expensive, but they have a higher tendency to lose packages. Please note that we are NOT responsible for lost packages! UPS rates tend to be rather exorbitant and you may be faced with a custom brokerage fee NOT included in the shipping rate.
international customers: please note that you may be charged additional customs duty fees at delivery NOT included in the shipping rate. these fees vary widely from country to country and there is nothing we can do to prevent them.
attention Canadian customers! our system will offer you UPS as a shipping option that may seem attractive, but we suggest NOT using UPS for orders going to Canada as they sometimes present you with a separate and additional customs clearance bill (on top of the customs duty) for $50 or more. eek!
-returns for swrve men's outdoor apparel and accessories-
we are happy to accept all unworn and unwashed garments within 30 days of receipt.
please note that for sale items, we offer credit but no refunds. we are little flexible on this on reasonable requests; for example, you buy 2 of the same item to see which size works better, we will refund you for the one you send back.
to send a return or exchange, please start here to get your RMA number and get approved. then send unused and unwashed item/s with a filled-out RA form letting us know either that you want a refund or what you would like in exchange for your item/s. RA forms are found on the back of your receipt, or here
please note that all altered garments, including custom hemmed items are NOT RETURNABLE.
also note masks are a personal use item that are unavailable for return.
please obtain a tracking # from your shipper for all packages sent to us in the case the package gets lost in the mail. please note that we can't be responsible for items that are not delivered to us.
our mailing address is:
swrve RETURNS + EXCHANGES
3421 Verdugo Rd
Los Angeles CA 90065